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Refunds for returned merchandise can be issued in the form of a Pink Pigs/Rooterville Animal Sanctuary store credit.  We can make exceptions at our discretion, so this is not set in stone.  Please be kind to the animals and be fair when making a return/refund request.

Return Criteria

• All returns must be received within 30 days of the original shipment date. For international orders, returns must be received within 45 days of the original shipment date.
• PLEASE NOTE- Returns that are received after the 30^th day from the shipment date will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.
• Final sale and clearance items cannot be exchanged or returned for store credit.  All clearance items are final sale.
• Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items purchased with a gift card must be returned in new condition with their original tags.
• Shoes must be returned with their original shoebox. Please pack the shoe box inside another box as the original shoe box must be returned undamaged and postage-free.

Return Details

• Returns are processed within 7-10 business days of receipt of the package. Refunds are issued back as a store credit. 
• Your store credit will arrive via email to your email associated with your Pink Pigs account.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable please.  Help us keep our costs down to pass great prices on to you and help the animals here at Rooterville.

Terms & Conditions

• We inspect all returns and reserve the right to deny or refuse a full credit based on the returned  item's condition. Items that do not match the criteria above are subject to denial.
• Please consider delivery confirmation/shipping insurance for your return/exchange package, as The Pink Pigs/Rooterville Animal Sanctuary is not responsible for lost return packages without tracking information.
• By purchasing from ThePinkPigs.com, you accept these terms and conditions.

How to Make a Return

• Review our criteria above and make sure the items are eligible for a return. 
• PLEASE NOTE - If you send us items that are ineligible for return we will not accept them therefore you will need to pay return shipping fees if you would like them back.
• We'll be here for you after the sale!  At the end of the day, we are selling things to good folks like you to help a bunch of amazing animals have the best lives possible and make this world a little better place today than it was yesterday. 
• Please remember that your purchase here is more than a transaction, it's the gift of a great life for some very deserving animals and spreading the message of kindness in a world that is often heartless and cruel.  Encouraging Compassion, Inspiring Change, that's the heart of what we DO with all of the proceeds from our store, its a worthy cause and we appreciate your understanding.  We promise to take good care of you, we are easy to get along with and as long as we all do the right thing, everything will be wonderful. 
• Thank you SO much for your support and God Bless you!